Cancellation Rights and Returns Policy
All goods are fully tested and shown on our website, with extensive pictures and video clips. In the event of a part arriving damaged, the seller reserves the right to either repair or exchange the goods. If replacement goods cannot be found within 45days, then the full item price will be refunded including any postal charges. This will only happen on production of the original sales invoice, and only if the goods are returned in the same condition as when the goods were supplied. Bluechip Spares will not hold itself liable to reimburse you for any installation charges, no matter how they are incurred, unless otherwise stated.
There is a 45% handling charge for all parts which were correctly supplied by us and which are returned. In the case of parts delivered via courier or post, this cost is refundable, goods must be unused/ unopened and in there original packaging and the buyer is to pay for the return postage.
All parts sold by Bluechip Spares will carry a 90 day warranty from the date of purchase unless stated, subject to being fitted by a VAT registered garage or VAG Group Mastertech Technician. Under no circumstances will Bluechip Spares entertain any claim(s) whatsoever in regard to labour costs/ charges involved in fitting, removal and/or changing of the parts supplied by the company.
All of our parts are sold on a Trade Sale basis we do not sell to consumers so consumer rights are not valid or apply, all parts are removed off salvage cars and require a degress or expertise to install so sold on a strictly Trade Sale only basis.
These conditions replace and supersede all previous issues.
These conditions shall apply to all contracts for the sale of goods by Bluechip Spares Ltd to the buyer to the exclusion of all other terms and conditions which the buyer may purport to apply under any purchase order confirmation or similar documents.
All orders for goods shall be deemed to be an offer by the buyer to purchase goods pursuant to these conditions.
Acceptance of delivery of the goods shall be deemed conclusive evidence of the buyer’s acceptance of these conditions.
Most parts of vehicles sold from this establishment are second hand frm salvage cars and sold as such. Used goods come with a fourteen (14) day working guarantee unless stated. The guarantee is applied to the subject sold and does NOT apply to delivery, labour time, car hire, loss of earnings or any other third party costs. Due to variations in make, model, design and years of manufacture, we cannot give any guarantee that the parts are correct for the purpose required. Sales are made on the strict understanding that the customer is responsible for making sure the parts bought are correct for the purpose required. Incorrectly ordered parts shall be subject to a 60% handling charge. In the event that the part purchased is not correctly supplied for the particular vehicle, we will attempt to replace the part with the correct one, if notified within 48 hours, in writing.
Any part which is found to be faulty or unserviceable (unless the fault was declared on purchase) will be repaired or exchanged, if notification is made within 7 days of purchase, unless the part was sold under special terms with evidence in writing, and assuming the part has not been subject to misuse, alterations or substitution.
If, after the supply of an engine / gearbox unit from this company (Bluechip Spares Ltd), a fault develops, then this company reserves the right to conduct a mechanical investigative examination - the purpose of which is to safeguard both Bluechip Spares Ltd and the customer/purchaser, and to identify any subsequent liability.
If the item sold is found to be defective as a direct result of workmanship or substandard parts etc., Bluechip Spares Ltd will rectify the matter in accordance with the terms of our warranty. Consequently, Bluechip Spares Ltd reserves the right to undertake the initial inspection; thereafter if a dispute arises - or may arise - and this company - and subsequently our engineer or representative is prevented from making such an examination, then the warranty issued by Bluechip Spares Ltd may be prejudiced.
Any variations of these conditions (including any special terms agreed between the parties) shall be inapplicable unless agreed in writing by Bluechip Spares Ltd. This warranty is non-transferable.